Privacy Policy

Last updated: January 2026

1. Introduction

SIMSY Ltd ("we", "us", or "our"), trading as TravelSIMSY, is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

  • Account information: Email address, name, and payment details when you create an account
  • Usage data: Data consumption, network usage, and connection logs
  • Device information: Device type, operating system, and eSIM identifiers
  • Location data: Country-level location based on network connections (not precise GPS location)

3. How We Use Your Information

We use your information to:

  • Provide and maintain our eSIM services
  • Process payments and manage your account
  • Send service-related communications
  • Improve our services and develop new features
  • Comply with legal obligations

4. Data Sharing

We share your data only when necessary:

  • Network partners: We share connection data with our network partners to provide service
  • Payment processors: We use secure third-party payment processors to handle transactions
  • Legal requirements: We may disclose information when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. All payment information is encrypted and processed through PCI-compliant providers.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legal, accounting, or legitimate business purposes after account closure.

7. Your Rights

Under GDPR and UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@travelsimsy.com.

8. Cookies

Our website uses essential cookies to ensure proper functionality. We use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes through the app or by email.

11. Contact Us

For privacy-related queries, contact our Data Protection Officer at privacy@travelsimsy.com.

SIMSY Ltd
Registered in England & Wales